Refund policy
Last updated: August 23, 2026
We hope you are delighted with your BERIL OKTEM purchase. If you change your mind or believe there is a problem with your order, please follow the policy below.
Nothing in this policy affects your statutory rights.
Change-of-Mind Returns
If you are a consumer purchasing online, you may usually cancel your order and request a return within 14 days of receiving it, without giving a reason.
To exercise this right, you must contact us within 14 days of receiving your order. Once you have notified us, you must return the item within a further 14 days.
Returned items should be:
- Unworn, unused and unwashed;
- Unaltered and free from damage;
- Returned with all original tags attached;
- Returned with any original packaging, accessories and documentation; and
- Accompanied by your order number or proof of purchase.
You may inspect an item as you would in a shop. However, we may reduce your refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the item's nature, characteristics and fit.
Requesting a Return
To request a return, contact beril.oktm@gmail.com. Please include your name, order number and the item you wish to return.
If your return is eligible, we will provide instructions explaining how and where to send it. Returns must be sent to:
BERIL OKTEM
205 Falcon Works Court, 8 Copperfield Road, London E3 4RT, United Kingdom
Please request a return before sending an item. Sending an item without the information needed to identify the order may delay the processing of your return.
Unless an item is faulty, damaged, misdescribed or incorrectly supplied, you are responsible for the direct cost of returning it. We recommend using a tracked and appropriately insured delivery service, as you are responsible for the returned item until it reaches us.
Exchanges
Subject to availability, eligible items may be exchanged for an alternative size.
You must request an exchange within 14 days of receiving your order and return the original item in accordance with this policy. Exchanges will be processed after the returned item has been received and inspected.
We cannot guarantee that the requested replacement will remain available. If it is unavailable, we will issue the applicable refund instead.
Alternatively, you may return the original item and place a separate order for the preferred size.
Hygiene-Sensitive Products
Certain garments may be supplied with a hygiene seal where this is appropriate. Sealed goods that are not suitable for return for health-protection or hygiene reasons cannot be returned under the statutory change-of-mind right once the seal has been removed or broken.
This may include underwear, hosiery, tights, socks, bodysuits, swimwear and other intimate garments where they were supplied sealed and the hygiene exception was made clear before purchase.
Where no applicable hygiene seal has been broken, an eligible item may be returned provided it meets the conditions set out in this policy.
We cannot accept a change-of-mind return if an item shows signs of wear, washing, alteration, damage, fragrance, deodorant, cosmetic marks or other handling beyond what would reasonably be permitted in a shop.
This exclusion does not apply where an item is faulty, damaged, misdescribed or incorrectly supplied.
Made-to-Order and Personalised Items
Goods made to your measurements or specifications, or otherwise clearly personalised for you, cannot normally be cancelled, returned or exchanged because you have changed your mind.
An item is not necessarily excluded from cancellation rights merely because it was produced after the order was placed. The exclusion applies where the item has been made to the customer's specifications or clearly personalised.
Where applicable, the product page will identify the item as customised or personalised. Please check all measurements, sizing information, spelling, colours and other requested specifications carefully before ordering.
This exclusion does not affect your rights where an item is faulty, damaged, misdescribed or does not match the specifications agreed with us.
Sale Items
Eligible sale items may be returned under the same statutory cancellation rights as full-price items unless another lawful exception applies, such as an item being clearly personalised or an applicable hygiene seal having been broken.
A reduced price does not affect your rights where an item is faulty, damaged or misdescribed.
Gift Cards
Gift cards cannot normally be returned or exchanged for cash after the applicable cancellation period has expired, except where required by law.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives and contact us as soon as reasonably possible if an item is faulty, damaged, misdescribed or if you have received the wrong item.
Email beril.oktm@gmail.com with:
- Your name and order number;
- A description of the issue; and
- Clear photographs where these would help us assess it.
We are under a legal duty to provide goods that are as described, fit for purpose and of satisfactory quality.
Depending on the circumstances and your rights under the Consumer Rights Act 2015, you may be entitled to reject the item for a refund or request a repair, replacement or price reduction.
Where an item is faulty, damaged, misdescribed or incorrectly supplied, we will cover reasonable return costs.
Refunds
We will notify you once your return has been received and inspected.
For an eligible change-of-mind cancellation, we will refund:
- The price paid for the returned item; and
- The cost of our least expensive standard delivery option, where applicable.
If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.
We may withhold the refund until we have received the returned item or you provide evidence that it has been sent back, whichever occurs first.
Refunds will be issued to the original payment method within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back. Your bank or payment provider may require additional time to display the refund in your account.
Any permitted deduction for diminished value will be explained to you.
International Returns
Customers returning orders from outside the United Kingdom are responsible for the direct return shipping cost unless the item is faulty, damaged, misdescribed or incorrectly supplied.
Please clearly mark the parcel as "Returned Goods" on any customs documentation. We are not responsible for customs charges resulting from an incorrectly declared return.
Customers outside the United Kingdom may also have mandatory consumer rights under the laws of the country in which they live. Nothing in this policy excludes any rights that cannot lawfully be excluded.
Contact
For questions about a return, exchange or refund, contact:
BERIL OKTEM
Email: beril.oktm@gmail.com
Telephone: 07721 967093
Address: 205 Falcon Works Court, 8 Copperfield Road, London E3 4RT, United Kingdom