Shipping Policy
Processing Times
Orders are processed within the timeframe stated on the relevant product page.
Some products are available for immediate dispatch, while others may be produced on a made-to-order basis. Production timelines will be clearly stated where applicable.
United Kingdom
All UK orders are shipped using tracked delivery services.
Once dispatched, customers will receive shipping confirmation and tracking information where available.
International Orders
BERIL OKTEM ships worldwide.
International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by their destination country.
Delivery Estimates
Delivery estimates are provided as guidance only and are not guaranteed.
The House is not responsible for delays caused by customs authorities, courier services, adverse weather conditions, or circumstances beyond its reasonable control.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and contents.
If you believe your parcel has been lost in transit, please contact us and we will assist in opening an investigation with the courier.
Contact
For all shipping enquiries: