Returns & Exchanges
We hope you are delighted with your BERIL OKTEM purchase. If for any reason you are not completely satisfied, eligible items may be returned or exchanged in accordance with the policy below.
Returns
For eligible products, customers may request a return within 14 days of receiving their order.
Returned items must be:
- Unworn and unused
- Unwashed and unaltered
- Returned in their original condition
- Returned with all original tags and packaging
The House reserves the right to refuse returns that do not meet these requirements.
Exchanges
Subject to availability, eligible items may be exchanged for an alternative size within 14 days of delivery.
Exchange requests are processed once the original item has been received and inspected.
Non-Returnable Items
Hygiene-Sensitive Products
For hygiene reasons, socks, hosiery, tights, underwear, bodysuits, swimwear, and other intimate garments may only be returned if they are unworn, unused, and returned in their original condition with all tags, packaging, and hygiene seals intact where applicable.
Returns and exchanges cannot be accepted where hygiene seals have been removed, packaging has been opened in a manner that compromises resale, or where an item shows signs of wear, washing, damage, fragrance, cosmetic marks, or alteration.
Nothing in this policy affects your statutory rights. If a hygiene-sensitive item is faulty, damaged, or not as described, please contact the House and we will assist in accordance with applicable consumer protection laws.
Made-to-Order Items
Items identified as made to order on the product page are produced specifically for the customer and cannot be returned, exchanged, or cancelled once production has commenced.
Under the Consumer Contracts Regulations 2013, goods made to a consumer’s specifications or clearly personalised may be exempt from the standard cancellation rights.
Faulty Items
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
If you believe an item is faulty, damaged, or not as described, please contact the House with your order number and photographs of the issue.
Where a genuine manufacturing fault is confirmed, the House will repair, replace, or refund the item in accordance with applicable consumer law.
Return Requests
To request a return or exchange, please contact:
within 14 days of receiving your order.
Unless an item is faulty or incorrectly supplied, return shipping costs remain the responsibility of the customer.